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Can't play music from iPhone 6s
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10 posts in this topic

I'm not sure that this is the right place to share something I found out when I took my June 2017 Signature S Nav in this month to sort some niggles.

I had bought car from a Renault dealer, the front offside tyre was a budget one (I did not notice this up when I collected the car - stupid I know), I thought that was a bit off as the car had been driven by a Renault finance employee and you'd expect this person to have looked after the car properly - the wheel hadn't even been balanced! The drivers door had 'slipped' and had to be re aligned - it 'fell' about a cm when opened. And there was a disconcerting rattle inside the drivers door, sounding like something was loose. 

  • 1st point - don't buy a car from Renault that has been used by one of their finance staff - they clearly don't look after their cars.

Anyway, enough of my whinges.

The point of this post....

My iPhone6 S was not playing any streamed music from my Amazon account. It has worked on courtesy Capturs, and other hired vehicles recently. All the normal call features worked fine by the way.

I work in tech, so I tried everything I could to get it to play music - I'm usually pretty good with this kind of thing - I even referred to the manual - most unlike me! 

Nothing I could do would play my streamed music. Note at this point that I did NOT have any songs actually stored on my phone - an important point.

I took it in and despite the dealer service manager saying that his phone worked OK I said great, show me. 'Please play some music from your phone through the R-Link" He didn't have any music on his phone or a streaming service. It didn't work needless to say. 

So he got a technician out who had only recently found out - in a internal memo from Renault that he showed me - that if you don't have any music ON THE ACTUAL PHONE, the car doesn't think it is a music player and won't play music at all. Renault know about the fault and haven't told anyone, the tech said!

I was advised to download a song to my phone and it would work - guess what? It did - first time.

I hope that if anyone else is having he same trouble listening to some glorious Earth Wind and Fire on a streaming service - or not listening to be exact - that this information helps.

Happy motoring folks.

 

(Sings to himself... :rolleyes: "Do you remember ... the 21st night of September" etc etc :rolleyes:)

 

 

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Just to make sure I understand this : are you saying as long as you have some music downloaded to your iPhone then you can use Amazon ( or other) music streaming service and I hope BBC i Player Radio? 

Do you control the stream then from the 'audio wheel' by the steering column, or on the touch screen ? 

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Hi MD99,

Yes that’s right. 

I play Amazon music and use all the normal functions on the wheel and screen. But do note that it drains the phones battery a fair bit AND uses your data allowance of course. 

Can’t vouch for BBC iPlayer etc, haven’t tried it.

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As I understand it, stand to be corrected,  you need Rlink2 version 3.3xxx not 2.2xxx . Check in vehicle settings screens centre console.

Renault changed the hardware so you cannot update from 2.2xx to 3.3xx but there are some suggestions on this and other forum that you can do this via a third party firmware and software route for other cars in the Renault range that have Rlink2.

This is like "jail breaking" an Apple iPhone to run extra applications - totally invalidates any warranty claims.

Extreme caution needs to be taken and its often not for the faint hearted.

The expression "I've bricked it" has been heard more than once around me in my job when updating firmware on broadcast electronic equipment. The last time was actually the supplying dealer of an item who popped in to update a terminal ...which then had to be rebuilt over 3 weeks.If you can take it to a third party specialist to do it that would be better.

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You should be able to play music from the iPhone that is linked to the rlink 2 via bluetooth.

it doesn’t matter if it’s a version 2 or version 3 rlink2,  the only thing the version 3.3.xxx.xx gives is the mirror function be it CarPlay or android what it.

To play music, you need to have some music in your phone in your iTunes library, you can download any free track, will do.

once you can play this track via Bluetooth then any app that plays music, Spotify, Amazon music even YouTube etc will play via the Bluetooth link

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On 06/04/2018 at 1:53 PM, Suz said:

Does it have apple play? 

Your iPhone does. Your car doesn’t need it. It simply recognised the audio via the Bluetooth connection. IF you have some music already on your phone. 

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Thank you Darenh the key thing I missed on first reading was is it has to be a song on the i phone downloaded from i Tunes which it puts into the Apple Music folder.

I already had downloaded music on my  i phone in a non Apple  MP3 Player App but this did not activate the Rlink into configuring my phone as a bluetooth streaming player ( even though my phone was paired as a device for calls and the phone book fully synced ) .

The USB cabled CarPlay function worked first time before I got the bluetooth working ( following your advise)  and would play music via the cable but this is not enough to get the Rlink to "discover services" as some other info-tainment systems can do. When a new device is paired Rlink should have been made to list the features it has discovered and allow the user to check or un check these.

I can confirm the BBC iplayer Radio functions as a streamer so for example you can play programmes from the schedule or downloaded pod casts and the like.

 

 

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