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R link firmware
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67 posts in this topic

Had a call from Renault Connected Services after I complained 12 months ago. They arranged for local (25 miles) dealer to do the job. Dealer insists on having car for a whole day (OK I have loan car but would prefer to wait). On first visit it failed - Renault UK couldn't help so went to Renault France. Took 5 days to hear now have solution. So another full day yesterday looks to have made changes - I get text on digital as matter of course! The software realease is 2.2.18.590 and navigation is 9.12.80.689874 but I don't know what they mean. Dealer had no idea what had been updated.

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On 10/14/2017 at 11:44 AM, Buder said:

I already have some bad news but I will be back in a few days. I want to check then first. 

Few days are over 😇. Informations, informations we want! Who will have information will win the war!

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19 hours ago, robertp said:

Few days are over 😇. Informations, informations we want! Who will have information will win the war!

OK. I am not able to confirm these info.

1. Specialists working on software development for 2.x firmware were drastically reduced. 

2. The new 2018 Kadjar will have a new nav system with portrait screen. Basically,  Renault want to have just 2 versions, one for "cheap" cars and one for the other cars. 

3. The November or December update will be the last for 2.x models. 

4. Everything can be a little late as usually is happening. 

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5 hours ago, Buder said:

3. The November or December update will be the last for 2.x models. 

 

RENAULT is a very popular car brand in Europe, which aims to become the world leader ( They want to stay in the future too !!!!). Updating the System R-LINK 2 must be extended to all equipped vehicles, regardless of model, which are still under warranty. Will Renault cancel the support for warranty cars?  It is interesting idea.  It seems Renault does not  listen to its customers. They will lose a lot of customers if they take support withdrawal. It is not acceptable.

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Yes, you are right. I understood that it will be the last major update for 2.x. and not the last one at all.

The support for cars under warranty will not be cancelled. They will keep the car working "as it was at the moment you bought it". 

I assume that this update will solve the problem of map update. If so, the main issue will be solved. They are not interested in solving our requests for better nav or Android Auto. 

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Well, not only Kadjars in question... A bunch of Meganes, Scenics, Espaces also. R-Link2 is same, no matter of display. As I can see from print-screen; functions are there, just not enabled (either from commercial reasons or lack of hardware). But excuse that CarPlay/Android auto is not possible because USB is not capable of charging device is BS. Connect iPhone as iPod device and report weather charged or not...

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1 hour ago, Buder said:

Yep, but I don't care! :D

Like I do care is better... So you give up already? Anyway maps will have updates in future I couldn't care less either for new features. I assume Benz or Volvo will have better system in near future.

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Well I've just had a call out of the blue from my dealership to book me in for a firmware update, they apparently had a call from Renault services (the guy I'd been dealing with Bruno) saying they were sending details on how to install the update to their technician.

I haven't been in touch with him/them since I last complained about 5/6 months ago, To be honest I'd all but given up hope on the update lol.

I've just emailed him asking  if he knows anything about the update.

His reply.

According to my information the improvements for the latest R-Link 2 Software are as follows:

- Real Time Traffic Information - Data refresh improved
- DAB text information correction
- Map Update - It will be possible to download a new map after the new software is installed.

Edited by Blue Dolphin
Update

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Don't mean to put a damper on things but I've just been through the same process.

Spent a full afternoon at the dealers whilst they tried unsuccessfully to upgrade the firmware following Renault Services instructions.

Car is going back in next month for  up to 3 days whilst they try to upgrade the firmware for what will be the third attempt.

I'm not expecting a better outcome.

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I got an email from renault connected services telling me to take it to the dealers to update the software so I could download latest map well I say latest still over a year old booked car in and after 5 hours received call to pick car up to be told they haven' updated it as it only applies to certain chassis numbers will not have any car that has r link again bag of crap from day 1

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I still remember my 2008 Scenic. It was equipped with Carminat BT CD. The last ever update for this system was 2011. Three years - that's how long the support lasted. And nothing more. Just to mention, the infotainment  system was really gоod as for a '08 model.

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16 hours ago, Wife'sKdj said:

Don't mean to put a damper on things but I've just been through the same process.

Spent a full afternoon at the dealers whilst they tried unsuccessfully to upgrade the firmware following Renault Services instructions.

Car is going back in next month for  up to 3 days whilst they try to upgrade the firmware for what will be the third attempt.

I'm not expecting a better outcome.

Well if they start playing that game, I'll tell them to forget the update, I've got around 15 months to go before I change again & it won't be another Renault.

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