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Found 2 results

  1. Take care! I had installed by Renault the module for auto folding mirrors. It is in the drivers door, some cables, a fuse and a relay. The relay is attached to the door using.... velcro. After a while I heard some kind of noise in the door. When I get to another service to install the aftermarket windows one touch closer/opener (or what the hell it is its name) they found the Renault's relay just laying on the bottom of the door (inside it). So they get it and attached somewhere using isolating band. Last week it rained a lot and I left the car in front of the house. When I intended to use it I saw the mirrors were stuck in the closed position. I went to Renault and they found the relay full with water. Of course it was a short-circuit and the fuse was blown. They said this is not covered by the warranty because I used the after market module and also I lost the warranty for all the electrical system of the car. I explained that their relay was already separated from their velcro band and it is not normal to have electrical parts in a door where water is about 1 cm. They stick with their opinion and gave me another examples were customers lost their warranty: changed the horn with another one from Renault Laguna or changed the antenna with the shark fin. So, be aware: take care about warranty and take care about water in your doors!
  2. I purchased my new Kadjar in July 2017. It was first registered in December 2016 so it had been lying in the showroom for 6 months after registration. I purchased a 3 year service plan to complement the 4 year warranty. I decided to have my car serviced locally at a different franchised dealership from the one where the purchase was made and went and registered with them. I received notification from the servicing dealership requesting that I book my first service to coincide with the registration anniversary. I turned up as arranged at the stipulated time but the dealership refused to service the vehicle because the service plan was not registered on their 'system'. I was very angry, in fact it would be fair to say that steam was coming out of my ears, particularly as I had produced written proof of the purchase of the service plan. After much hassle and phone calls I have now established that Renault employed another company to register these service plans on these 'systems' but this outsource company is running with a backlog of at least 5 months. Beware any Kadgar owner who purchased a pre reg car at the same time as purchasing a service plan. You may have difficulty getting your car serviced within the 12 months from first registration that is required to meet the terms of your warranty. I will post a follow up to this post once I have full details of what has gone wrong but this is just to warn any owners out there who might find themselves in the same position.