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Found 3 results

  1. I'm not sure that this is the right place to share something I found out when I took my June 2017 Signature S Nav in this month to sort some niggles. I had bought car from a Renault dealer, the front offside tyre was a budget one (I did not notice this up when I collected the car - stupid I know), I thought that was a bit off as the car had been driven by a Renault finance employee and you'd expect this person to have looked after the car properly - the wheel hadn't even been balanced! The drivers door had 'slipped' and had to be re aligned - it 'fell' about a cm when opened. And there was a disconcerting rattle inside the drivers door, sounding like something was loose. 1st point - don't buy a car from Renault that has been used by one of their finance staff - they clearly don't look after their cars. Anyway, enough of my whinges. The point of this post.... My iPhone6 S was not playing any streamed music from my Amazon account. It has worked on courtesy Capturs, and other hired vehicles recently. All the normal call features worked fine by the way. I work in tech, so I tried everything I could to get it to play music - I'm usually pretty good with this kind of thing - I even referred to the manual - most unlike me! Nothing I could do would play my streamed music. Note at this point that I did NOT have any songs actually stored on my phone - an important point. I took it in and despite the dealer service manager saying that his phone worked OK I said great, show me. 'Please play some music from your phone through the R-Link" He didn't have any music on his phone or a streaming service. It didn't work needless to say. So he got a technician out who had only recently found out - in a internal memo from Renault that he showed me - that if you don't have any music ON THE ACTUAL PHONE, the car doesn't think it is a music player and won't play music at all. Renault know about the fault and haven't told anyone, the tech said! I was advised to download a song to my phone and it would work - guess what? It did - first time. I hope that if anyone else is having he same trouble listening to some glorious Earth Wind and Fire on a streaming service - or not listening to be exact - that this information helps. Happy motoring folks. (Sings to himself... "Do you remember ... the 21st night of September" etc etc )
  2. Hi everyone, am having a nightmare since my phone updated to IOS 11. The bluetooth connection just keeps dropping continuously and the display on the r-link alternates between "anne's phone is connected" and "anne's phone is disconnected".....literally switching with every second. I haven't a clue how to revert back to ios10 (or even if that is possible) - should I raise with customer services to see if there is an update/fix due for the r-link?
  3. Hi! I bought my Renault Kadjar earlier this year. I travel a lot and likes to listen to sound books and music while driving. I was then sorry to find out that my personal cellphone, a Samsung Galaxy S7 which is one of the most common cellphones due to that date, couldn't connect to R-link in my car. It was connecting for a few seconds and then it disconnected. It was impossible to use it through bluetooth. Due to this problem, I started to use my work cellphone, an Iphone 5s. It was working perfect... until I recently updated my Iphone to IOS11. Now I have the same problem with both my cellphones and it's impossible to use any of them to connect to my car (without using a 3,5mm wire, of course...). How is it possible that Renault's R-link system can't connect at all to two of the most sold cellphones in the world??? Will there be an update to R-link soon? Anyone???? / Palmon